Privacy Policy

1. Introduction

UMAKE MANUFACTURING SDN BHD ("UMAKE", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website umake.my or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact details (email, phone number, address)
• Company name and business registration number
• Tax Identification Number (TIN) for e-invoicing purposes
• Payment information for transactions
• Project requirements and specifications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for signage, acrylic products, and printing services
• Communicate with you about your projects and inquiries
• Send quotations and invoices
• Comply with Malaysian e-invoicing requirements (LHDN MyInvois)
• Improve our website and services
• Send promotional materials (with your consent)
• Respond to customer service requests

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, delivery services)
• Government Authorities: When required by law, such as for tax compliance and e-invoicing submissions to LHDN
• Business Partners: With your consent, for collaborative projects

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure SSL encryption for data transmission
• Secure storage of customer information
• Limited access to personal data by authorized personnel only
• Regular security assessments

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

7. Your Rights

Under Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access your personal data held by us
• Correct any inaccurate personal data
• Withdraw consent for data processing
• Request deletion of your personal data (subject to legal requirements)

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax records must be kept for 7 years as per Malaysian regulations).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: