Frequently Asked Questions
Find answers to common questions about our products and services
01 What is the minimum order quantity?
Our minimum order quantity varies by product. For most custom items, we require a minimum of 50 units. Contact us for specific product requirements.
02 How long does production take?
Standard production time is 7-14 working days depending on the product type and quantity. Rush orders may be available for an additional fee.
03 Do you offer samples?
Yes, we can provide samples for most products. Sample fees vary and may be waived for large orders. Contact us for sample pricing.
04 What payment methods do you accept?
We accept bank transfers, online payments, and for existing customers, credit terms may be available. A deposit is typically required for custom orders.
05 Do you ship internationally?
Currently, we primarily serve customers in Malaysia. For international inquiries, please contact us directly to discuss shipping options.
06 Can I customize the design?
Absolutely! We specialize in custom manufacturing. Send us your design files or work with our team to create something unique for your needs.
07 What file formats do you accept for designs?
We accept AI, PDF, PNG, JPG, and CDR formats. Vector files (AI, PDF) are preferred for the best print quality.
08 Do you offer installation services?
Yes, we offer professional installation services for certain products. Visit our Installation page or contact us for more details.
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