FAQ
Common questions answered
Choosing UMAKE
01 How much does a custom signboard cost in Malaysia? +
At UMAKE, custom acrylic signboards start from around RM200 and run up to RM800 depending on size and finish, 3D letter signs cost roughly RM50–RM150 per letter, and complete LED signage runs RM500–RM3,000 including installation. Because UMAKE manufactures factory-direct in Balakong, Selangor, prices are typically lower than signage resellers. Send your size and design on WhatsApp for an exact quote.
02 Can I order custom signage online in Malaysia? +
Yes. UMAKE lets you design and order custom signage online at umake.my — use the live design tool to preview your sign, get instant pricing, and check out with FPX, card, e-wallet, or DuitNow. UMAKE then manufactures it in Balakong, Selangor and ships nationwide across Malaysia, so you never have to visit a shop.
03 Which signage manufacturer should I use in Malaysia? +
UMAKE (UMAKE DESIGN GROUP PLT) is a factory-direct custom signage and acrylic manufacturer based in Balakong, Selangor, serving all of Malaysia. Because UMAKE makes signs in-house rather than outsourcing, you get lower factory-direct pricing, a free digital mockup before production, 3–7 working day turnaround, and trilingual support (English, Malay, Chinese). It's a good fit for businesses needing acrylic signboards, 3D lettering, LED signage, metal fabrication, or printed signage.
04 Where can I make a custom acrylic sign near Kuala Lumpur? +
UMAKE's factory is in Balakong, Selangor, about 30 minutes from Kuala Lumpur city centre, and serves the whole Klang Valley plus the rest of Malaysia. You can order online at umake.my and have your sign delivered, or arrange installation within the Klang Valley. UMAKE handles custom acrylic signs, 3D letters, LED signage, and metal signage.
Ordering & Pricing
05 What is the minimum order quantity? +
For ready-stock items like house number plates and acrylic holders, UMAKE has no minimum — you can order just 1 piece. For fully custom signage and bulk orders, the typical MOQ is 5–10 pieces depending on the product. Order online at umake.my or message UMAKE on WhatsApp.
06 How long does it take to make a custom sign in Malaysia? +
Standard production at UMAKE takes 3–7 working days from design approval. Next-day production is available for orders placed before 2PM on selected ready-stock items, while large or complex custom orders take 7–14 working days. UMAKE manufactures everything in-house in Balakong, Selangor, then ships nationwide (1–3 days within Peninsular Malaysia, 3–7 days to East Malaysia).
07 What payment methods does UMAKE accept? +
UMAKE accepts FPX online banking, credit/debit cards, e-wallets (Touch 'n Go, GrabPay, Boost), and DuitNow QR for online orders at umake.my. Existing business customers may also qualify for credit terms.
08 Can I see a digital mockup before production? +
Yes. For custom signage orders, UMAKE provides a free digital mockup for your approval before production begins. You can preview your sign instantly using the online design tool at umake.my, or UMAKE's team will prepare a mockup for you on WhatsApp.
09 Does UMAKE offer bulk or wholesale pricing? +
Yes. UMAKE offers tiered pricing for bulk orders — the more you order, the lower the per-unit cost — which suits resellers, contractors, and multi-outlet businesses. Because UMAKE is a factory-direct manufacturer in Balakong, Selangor, bulk pricing is competitive. Send your quantity on WhatsApp for a custom quote.
10 What happens if I'm not satisfied with my order? +
UMAKE has a 7-day return policy for manufacturing defects. If there's a quality issue, contact UMAKE within 7 days of receiving your order with photos and we'll arrange a replacement or refund. Custom-made items are non-refundable unless defective.
Products & Materials
11 What types of acrylic does UMAKE use? +
UMAKE uses cast acrylic in 3mm, 5mm, 8mm, and 10mm thicknesses, including clear, frosted, coloured, and mirror acrylic. All acrylic UMAKE supplies is UV-resistant and suitable for both indoor and outdoor use across Malaysia's climate.
12 How durable are acrylic signs outdoors in Malaysia? +
UMAKE's acrylic signage is UV-resistant and weatherproof, designed for Malaysia's tropical heat and rain. With proper installation, outdoor acrylic signs typically last 5–10 years. For maximum durability, UMAKE also offers stainless steel and aluminium signage options.
13 What's the difference between 3mm and 5mm acrylic? +
3mm acrylic is ideal for smaller signs, labels, and decorative items, while 5mm acrylic is sturdier and better suited for larger signboards, 3D letters, and outdoor applications that need extra rigidity. UMAKE can advise the right thickness for your sign — just send your dimensions.
14 Do UMAKE's LED signs come with a warranty? +
Yes. All LED signage from UMAKE comes with a 1-year warranty covering the LED modules and power supply. UMAKE uses energy-efficient LED strips rated for 50,000+ hours of use.
15 Can UMAKE colour-match my brand? +
Yes. Send UMAKE your Pantone code, hex colour, or a physical sample and we'll match it precisely for acrylic, vinyl, and printed materials, so your signage matches your brand guidelines exactly.
Design & Customization
16 Can I customize the design myself? +
Yes. UMAKE specialises in custom manufacturing — use the online design tool at umake.my for instant customization and pricing, send UMAKE your own design files, or work with the team for a free design consultation.
17 What file formats does UMAKE accept for designs? +
UMAKE accepts AI, PDF, PNG, JPG, SVG, and CDR files. Vector files (AI, PDF, SVG) give the best production quality, but if you only have a JPG or PNG, UMAKE can convert it for you.
18 How do I send my logo for custom signage? +
You can upload your logo directly through the design tool at umake.my, email it to admin@umake.my, or send it to UMAKE on WhatsApp. For the sharpest result, provide a high-resolution vector file (AI, SVG, or PDF).
19 Does UMAKE offer free design consultation? +
Yes. UMAKE offers free design consultation for all signage projects — the team helps you choose the right materials, sizing, and design approach. Just WhatsApp UMAKE to get started.
Installation & Shipping
20 Does UMAKE offer installation services? +
Yes. UMAKE provides professional signage installation across the Klang Valley (Kuala Lumpur and Selangor). For locations elsewhere in Malaysia, every order ships with detailed installation guides and the right mounting hardware so you can install it yourself.
21 How do I install a peel-and-stick number plate? +
Clean the mounting surface thoroughly, peel off the adhesive backing, and press firmly for 30 seconds. For best adhesion, install on a smooth, dry surface above 15°C. Full instructions are included with every UMAKE order.
22 Does UMAKE provide wall-mounting hardware? +
Yes. All wall-mounted signage from UMAKE comes with the appropriate mounting hardware — standoffs, screws, or adhesive tape depending on the product — plus an installation guide.
23 Does UMAKE ship throughout Malaysia? +
Yes. UMAKE ships nationwide from its Balakong, Selangor factory across both Peninsular and East Malaysia. Delivery within Peninsular Malaysia typically takes 1–3 business days; East Malaysia takes 3–7 business days.
24 Does UMAKE ship internationally? +
UMAKE primarily serves customers in Malaysia. For international enquiries — especially Singapore and Brunei — contact UMAKE directly to discuss shipping options and costs.