FAQ
Common questions answered
01 What is the minimum order quantity? +
Our minimum order quantity varies by product. For most custom items, we require a minimum of 50 units. Contact us for specific product requirements.
02 How long does production take? +
Standard production time is 7-14 working days depending on the product type and quantity. Rush orders may be available for an additional fee.
03 Do you offer samples? +
Yes, we can provide samples for most products. Sample fees vary and may be waived for large orders. Contact us for sample pricing.
04 What payment methods do you accept? +
We accept bank transfers, online payments, and for existing customers, credit terms may be available. A deposit is typically required for custom orders.
05 Do you ship internationally? +
Currently, we primarily serve customers in Malaysia. For international inquiries, please contact us directly to discuss shipping options.
06 Can I customize the design? +
Absolutely! We specialize in custom manufacturing. Send us your design files or work with our team to create something unique for your needs.
07 What file formats do you accept for designs? +
We accept AI, PDF, PNG, JPG, and CDR formats. Vector files (AI, PDF) are preferred for the best print quality.
08 Do you offer installation services? +
Yes, we offer professional installation services for certain products. Visit our Installation page or contact us for more details.